Refund Policy
Last updated: October 2026
At Brazen Learning, we stand behind the quality of our courses. This policy outlines when refunds are available, how to request one, and what to expect.
Eligibility Window
Refund requests for individual course purchases must be submitted within 7 days of the original purchase date. Requests submitted after 7 days will not be eligible for a refund, regardless of course completion status.
Completion Threshold
To be eligible for a refund, you must not have completed more than 20% of the course content. If you have completed more than 20% of a course, the purchase is considered used and no refund will be issued.
How to Request a Refund
To request a refund, email jenn@brazenlearning.com with the subject line 'Refund Request' and include your full name, the course name, your purchase date, and the reason for your request. We will respond within 2 business days.
Turnkey Packages & Custom Training
Turnkey package purchases and custom training engagements are subject to separate refund terms outlined in your service agreement. Please refer to your agreement or contact us directly to discuss your situation.
F.I.R.C.E. Tool Subscriptions
Annual subscriptions to the F.I.R.C.E. 72 Hour Tool are non-refundable after the first 7 days of the subscription period. If you experience a technical issue preventing access, contact us and we will work to resolve it promptly.
Exceptions
Refunds will not be issued for: courses purchased with a promotional discount code of 50% or more; courses that have been completed and a certificate issued; or duplicate purchases where the original purchase has already been accessed.
Processing Time
Approved refunds are processed within 5–7 business days. Refunds are returned to the original payment method. Processing times may vary depending on your financial institution.
Questions About a Refund?
We're here to help. Reach out directly and we'll make it right.
jenn@brazenlearning.comContact Us